1. Overview:
At Parfumelite.vn, customer experience is our top priority. Parfumelite.vn conducts quality checks before packaging, ensuring 100% customer satisfaction. Accidents are sometimes unavoidable. We want our customers to love Parfumelite.vn products and have the best possible experience. If you have received a product and feel it does not meet your needs, or if you received the wrong type, model, or quantity (if unused), we are happy to exchange, replenish, or refund your money within 3 days.

2. Return and Exchange Process:
Return and Exchange Process:
Parfumelite.vn's refund and exchange policy is valid within 24 hours of receiving the product. If more than 48 hours have passed since the customer received the goods, Parfumelite.vn cannot issue a refund. To be eligible for a return, the product must be unused, with the original seal, label, and packaging intact, and in the same condition as when received.

Some types of products are not eligible for return:

+ Used goods cannot be returned.

+ Parfumelite.vn also does not accept products that are hazardous materials, liquids, or flammable.

+ Products not purchased from Parfumelite.vn or other Parfumelite.vn social media channels.

+ Products that are free gifts, promotional products, or products participating in special programs with conditions. Customers must provide the reason for the return, supporting images, phone number, and address to Parfumelite.vn staff so that we can process the return efficiently and quickly according to the customer's request. For expired orders, Parfumelite.vn will bear 100% of the cost of reshipping the new product and collecting the returned item from the customer.

Return and Exchange Policy:
Customers must provide the reason for the return or exchange, supporting images, phone number, and address so that Parfumelite.vn staff can process the return or exchange efficiently and quickly according to the customer's request. Cases eligible for return:
+ Defective/damaged/unusable product
+ Incorrect product type, size, or color delivered
+ Product with quality issues that have been inspected and confirmed to be accurate