1. Overview:
At Parfumelite.vn, customer experience is our top priority. Parfumelite.vn conducts quality checks before packaging, ensuring 100% customer satisfaction. Accidents are sometimes unavoidable. We want our customers to love Parfumelite.vn products and have the best possible experience. If you have received a product and feel it does not meet your needs, or if you received the wrong type, model, or quantity (if unused), we are happy to exchange, replenish, or refund your money within 3 days.

2. Return and Exchange Procedure:
Return and Exchange Procedure:
Parfumelite.vn's refund and exchange policy is valid within 24 hours of receiving the product. If more than 48 hours have passed since the customer received the product, Parfumelite.vn cannot issue a refund. To be eligible for a return, the product must be unused, with the original seal, label, and packaging intact, and in the same condition as when received.

Some types of products are not eligible for return:

+ Used goods cannot be returned.

+ Parfumelite.vn also does not accept products that are hazardous materials, liquids, or flammable.

+ Products not purchased from Parfumelite.vn or other Parfumelite.vn social media channels.

+ Products that are free gifts, promotional products, or products participating in special conditional programs. Customers must provide the reason for the return, supporting images, phone number, and address to Parfumelite.vn staff so that we can process the return efficiently and quickly according to the customer's request. For expired orders, Parfumelite.vn will bear 100% of the cost of reshipping the new product and collecting the returned product from the customer.

Return and Exchange Policy:
Customers must provide the reason for the return, supporting images, phone number, and address to Parfumelite.vn staff so that the return and exchange process can be carried out efficiently and quickly according to the customer's request. Cases eligible for return:
+ Defective/damaged/unusable products
+ Incorrect product type, size, or color delivered
+ Products with quality issues that have been inspected and confirmed to be accurate
+ For orders with defects/damage/unusable due to manufacturing errors, Parfumelite.vn will bear 100% of the cost of sending a new product and collect the old product from the customer. For orders with incorrect delivery, Parfumelite.vn will bear 100% of the cost of sending a new product and collect the old product from the customer.
Regarding Product Exchange:
Customers can exchange for other products of equal or higher value and pay the difference upon receipt. Customers are responsible for paying the shipping fees both ways.

3. Notes on Returns:
+ To return a product, customers should send the product with all accessories and gifts as received.

+ Customers will be responsible for paying their own shipping costs when returning the product. If the shipping costs have not been paid, the return shipping costs will be deducted from the refund amount.

+ Depending on the region, the time for product exchange/return may vary.

4. Refunds:

Refunds:
Once your returned item is received and inspected, Parfumelite.vn will send a message/email to inform you that Parfumelite.vn has received the returned item. Parfumelite.vn will also notify you of the acceptance or rejection of your refund. If the request is approved, the refund amount will be transferred to your account within 2-3 business days.

Late or Missing Refunds:
If you have not received your refund, please first check your bank account. After checking, please contact Parfumelite.vn directly via hotline 0779.779.790 for the fastest possible processing.